Do you have new customer discounts?
Yes, absolutely.  Click here to join our VIP club or Text OASIS to 81493. 

I see a design I love but not in the product I want, can I place a special order?
Yes, just send us a message to our Chat describing the style you want and we will let you know if its possible. There is a $3 upcharge for all special orders.

Pre-Shipment and In-Transit:
Pre-Shipment means that the shipping process for your order has begun. Your order will continue to be updated once your package has been scanned by USPS. Do not be alarmed. It is common for an order to be placed under pre-shipment for multiple days. We ask that you please contact customer support only if your order has extended the time of the estimated shipment of 14 days.

In-Transit means the order is on its way from the outlet to its destination. If you see that the order has been in transit for a long period of time, contact via the shipping company your order is being shipped by.

Shipping destinations:
We ship in the United States via USPS.
We also ship worldwide.

Shipping times:
Standard local orders take 3-7 business days to be delivered after shipment.
International orders take 10-30 business days to be delivered due to Covid-19.
Shipping time might vary depending on location, shipment method and other factors.

Tracking Number:
Once your order has been shipped from our facility to the post office, your package will be scanned by the post office and you will be sent a tracking number that will allow you to follow the process of your order.

If your package is lost in the mail or is shown to be delivered to the shipping address, you must file a claim with USPS by using this link: https://www.usps.com/help/claims.htm



You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, & PayPal

All Orders Are Final:
All apparel purchased is considered final sale and not eligible for return or exchange. Previously purchased items are ineligible for current promos. If your apparel arrived damaged or incorrect please send email with contact information and pictures to info@lovemybrownskin.com and someone will contact you to resolve the issue. You may also call 908.299.6509 for an update but you will still have to send an email with requested details.

Note: that additional exchange fee may apply if your currency is other than US dollars.



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